Returns & Exchanges
At Outhouse Jewellery, we strive for perfection in every handcrafted piece; however, if you are not entirely satisfied, we offer a seamless return and exchange process within 7 days of delivery. Please ensure that the items are unworn, in their original packaging, and accompanied by the authenticity certificate.
Initiate Your Request
Log into your account and visit the 'My Orders' section to select the item you wish to return or exchange within the eligible window.
Quality Inspection
Ensure the jewellery is placed back in its original luxury box with all tags intact to prevent damage during transit.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 24-48 hours to collect the package.
Refund Processing
After our artisans verify the item's condition, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing